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FAQs

Frequently Asked Questions

Find answers to common questions about our rugs, materials, delivery, returns, care advice and customer support.

What types of rugs do you offer?

At Rug Outlet, we offer a diverse selection of rugs to suit different styles and spaces, including Oriental rugs, Modern rugs, Persian rugs, Vintage rugs, Shaggy rugs and Extra Small rugs. Each rug is carefully selected for quality, design and style.

How do I choose the right rug for my space?

Choosing the right rug depends on room size, interior style and how the space is used. Measure your room carefully, choose a design that complements your décor, and consider durable materials such as wool or synthetic fibres for high-traffic areas.

What materials are your rugs made from?

Our rugs are made from a range of quality materials including wool, silk, cotton, polyester and nylon. Each material offers different benefits, from softness and luxury to durability and easy maintenance.

How do I care for and clean my rug?

Vacuum your rug regularly and clean spills as soon as possible. Wool rugs should be professionally cleaned every 1–2 years. Synthetic rugs can usually be spot cleaned with a mild detergent, while silk rugs should always be handled carefully and professionally cleaned.

Do you offer international shipping?

We currently offer shipping within the UK. If you are outside the UK and interested in one of our rugs, please contact our customer service team to discuss possible shipping options.

What is your return policy?

Please contact us within 14 days of receiving your rug to request a return. The rug must be unused, in its original condition and returned in suitable packaging. Once received and checked, refunds are usually processed within 7 business days. Shipping costs are non-refundable.

How can I track my order?

After placing an order, you will receive a confirmation email with tracking details where available. You can use this information to track your shipment through the courier’s website.

Do you offer custom sizes or designs?

We currently offer a wide range of standard sizes and designs. If you have specific requirements, please contact us and we will do our best to advise on suitable options.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard and American Express, as well as PayPal and bank transfers. Payments are processed securely through trusted payment gateways.

How can I contact customer support?

You can contact our customer support team by email at info@rugoutlet.uk or by phone on 020 8341 9191. We are happy to help with product questions, delivery queries and general support.