30-Day Returns and Refunds

30-day returns

If you change your mind, you may notify us that you wish to return your rug within 30 days after delivery. You may carefully unroll and inspect it at home to assess its appearance, size and suitability.

Please take reasonable care of the rug and return it securely packaged. Where handling goes beyond what would reasonably be permitted in a shop and reduces the rug’s value, we may make a deduction where permitted by law.

Return and delivery costs

The customer pays the direct cost of a change-of-mind return unless we expressly agree otherwise. Where a statutory cancellation right applies, we will refund any standard outbound delivery charge paid; extra cost for an upgraded delivery service is not refundable beyond our standard delivery cost.

Refund timing

We will refund without undue delay and no later than 14 days after we receive the goods back or, if earlier, acceptable evidence that they were sent back. Refunds are made to the original payment method unless otherwise agreed.

Faulty or misdescribed goods

Faulty, damaged, misdescribed or incorrectly supplied goods are handled separately and are not limited by the voluntary 30-day return window. Your statutory rights remain unaffected.

For the full conditions and return process, read our Refund Policy or contact info@rugoutlet.uk.