Choosing a rug
Ask about size, colour, origin, materials, suitability for your room, availability or viewing a rug in our showroom.
Contact Us
Contact Rugoutlet
Visit, call or send us a message
Whether you are choosing a rug, asking about an existing order or looking for specialist cleaning and restoration advice, our family team is here to help.
London showroom
Highgate, N2 0PE
Open Monday–Saturday
10:00 am–6:00 pm
Family-run support
Sales, care and restoration
Personal assistance
Speak directly with a knowledgeable member of our rug team.
Send us a message
Tell us how we can help
Provide as much information as possible. For rug-care enquiries, include the approximate dimensions, material and a brief description of the issue. Photographs can be sent by replying to our email after your enquiry has been received.
Thank you. Your message has been sent successfully. A member of our
team will respond as soon as possible.
How we can help
Direct your enquiry to the right team
Rugoutlet and Rugmaster work together, so you only need to contact us once. We will make sure your enquiry reaches the right specialist.
Orders and delivery
Contact us about an existing order, delivery arrangements, collection, returns or any concern after receiving your rug.
Cleaning and restoration
Send the rug dimensions and a description of the work required. Our Rugmaster team will advise on assessment and next steps.
Visit us in Highgate
See our rugs in person and receive practical guidance
Our London showroom gives you the opportunity to compare colours, textures, sizes and weaving styles in person. A member of our team can help you narrow down the right rug for your room and explain its construction, origin and care requirements.
Rugoutlet and Rugmaster 24 Aylmer Parade Highgate, London, N2 0PEShowroom hours
Plan your visit
Monday–Friday
10:00 am–6:00 pm
Saturday
10:00 am–6:00 pm
Calling before a specialist visit is recommended, particularly when bringing a rug for cleaning, restoration, resizing or valuation.
Before contacting us
Useful information
Can I bring a rug directly to the showroom?
Yes. For cleaning, repair, restoration or valuation enquiries, calling before travelling is recommended so the appropriate specialist is available.
What should I include with a rug-care enquiry?
Include the rug's approximate length and width, material if known, the service required and a short description of its condition.
Can you arrange collection and delivery?
Collection and return delivery can be arranged for many cleaning and restoration enquiries. Availability depends on the address, rug size and service required.
We are here to help
Speak with a team that understands rugs
From selecting a new rug to caring for one that has been in your family for years, you will receive clear and practical guidance.
- Choosing a selection results in a full page refresh.