Returns

You may carefully unroll and inspect your rug at home. If you change your mind, notify us within 30 days after delivery. Please take reasonable care of the rug and return it securely packaged. The customer pays the direct return cost for a change-of-mind return unless we expressly agree otherwise.

Where you exercise a statutory cancellation right, we will refund any standard outbound delivery charge paid. Extra cost for an upgraded delivery service is not refundable beyond our standard delivery cost. We will refund without undue delay and no later than 14 days after we receive the goods back or, if earlier, acceptable evidence that they were sent back.

Faulty, damaged, misdescribed or incorrectly supplied goods are handled separately and do not depend on the voluntary 30-day return window. We will arrange reasonable return or collection at our cost where we are responsible. Your statutory rights are unaffected. See our Refund Policy.

Delivery

We offer complimentary standard delivery within the UK. Tracking information is provided where available. Delivery estimates vary by rug, destination and courier.

For delivery outside the UK, please contact us before ordering so that we can confirm availability, charges, estimated transit times and customs information. Any applicable restrictions or additional charges will be communicated before you place your order. See our Shipping Policy.

Rug Buying Guide

Choosing the right rug can add warmth, comfort and character to your room. Consider the size, material, colour and intended use before making your selection.

Size & Placement

Choose a rug that suits the proportions of your room. In a living room, placing at least the front legs of the furniture on the rug helps connect the seating area. For dining rooms, allow enough space for chairs to remain on the rug when pulled out.

Style & Colour

Select colours and patterns that complement your furniture and interior. Neutral rugs create a timeless appearance, while stronger colours and detailed patterns can become a focal point.

Pile Height

Low-pile rugs are easier to maintain and are suitable for hallways, dining rooms and other frequently used areas. Higher-pile rugs feel softer underfoot and work well in bedrooms and quieter living spaces.

Material

Wool rugs are durable, naturally insulating and comfortable underfoot. Silk rugs offer finer detailing but require more careful use. Synthetic rugs are generally practical and easy to maintain.

Care & Maintenance

Vacuum regularly using a suitable low-suction setting, rotate the rug periodically and avoid prolonged direct sunlight. Specialist professional cleaning is recommended for handmade wool and silk rugs.

Important to Know

Handmade rugs may contain slight variations in size, shape, colour and pattern. These natural irregularities are part of the rug’s individual character and are not considered faults.