FAQs

1. What types of rugs do you offer?

At Rug Outlet, we offer a diverse selection of rugs to suit any style and space. Our collection includes Oriental Rugs, Modern Rugs, Persian Rugs, Vintage Rugs, Shaggy Rugs, and Extra Small Rugs, among others. Each rug is carefully selected for quality and style, ensuring you find the perfect match for your home.

2. How do I choose the right rug for my space?

Choosing the right rug depends on several factors including room size, decor style, and personal preferences. Consider the following:

• Size: Measure your space to ensure the rug fits well. Larger rugs are ideal for expansive areas, while smaller rugs work well for accent pieces.
• Style: Match the rug’s design with your room’s decor. For example, traditional patterns complement classic interiors, while bold colors and geometric designs fit modern spaces.
• Material: Choose a material that suits your needs. For high-traffic areas, consider durable materials like wool or synthetic fibers.

3. What materials are your rugs made from?

Our rugs are crafted from various high-quality materials, including wool, silk, cotton, polyester, and nylon. Each material offers unique benefits, from durability and easy maintenance to softness and luxury.

4. How do I care for and clean my rug?

Proper care depends on the rug material:

• Wool Rugs: Vacuum regularly and clean spills immediately with a damp cloth. Professional cleaning is recommended every 1-2 years.
• Synthetic Rugs: Vacuum regularly and spot clean with mild detergent. They are generally more resistant to stains.
• Silk Rugs: Vacuum with care and use professional cleaning services to preserve their delicate fibers.

For specific cleaning instructions, refer to the care label on your rug or consult our care guide here.

5. Do you offer international shipping?

Currently, we offer shipping within the UK. If you are located outside of the UK and are interested in our rugs, please contact our customer service team to discuss possible shipping options.

6. What is your return policy?

We want you to be delighted with your purchase. If you need to return a rug, please follow these steps:

• Return Request: Contact us within 14 days of receiving your rug to initiate a return.
• Condition: Ensure the rug is in its original condition, unused, and in the original packaging.
• Refunds: Once we receive the returned item, we will process a refund within 7 business days. Shipping costs are non-refundable.

For detailed return instructions, please visit our Returns & Exchanges page.

7. How can I track my order?

After placing an order, you will receive a confirmation email with a tracking number. Use this number to track your shipment via our courier’s website. If you encounter any issues, please contact our customer service team for assistance.

8. Do you offer custom sizes or designs?

We currently offer a range of standard sizes and designs. If you have specific requirements, please contact us to discuss possible custom options. We will do our best to accommodate your needs.

9. What payment methods do you accept?

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are secure and processed through trusted payment gateways.

10. How can I contact customer support?

For any questions or assistance, you can reach our customer support team via:

• Email: info@rugoutlet.uk
• Phone: 020 8341 9191
• Live Chat: Available on our website 24/7.

We’re here to help and ensure you have a great shopping experience!